These Terms & Conditions apply to antenatal education services provided by Ines Goncalves Doula & Antenatal Education, including:

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• Virtual Doula Support

• Antenatal Education Course

• Antenatal & Hypnobirthing Course

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Birth doula support, postnatal doula support, and overnight support services are subject to separate service agreements and contracts, which will be provided and agreed upon before services commence.

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Booking & Payment

A booking is confirmed once a deposit or full payment has been received (depending on the service booked).

For payment plans, instalment dates will be agreed in advance and must be completed as arranged.

Full payment must be completed before services begin, unless otherwise agreed in writing.

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Cancellation & Refunds

Cancellation and refund policies vary depending on the service booked and will be clearly stated at the time of booking.

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Any deposits paid are non-refundable unless otherwise stated.

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Where applicable, cancellations made within the specified notice period may be eligible for a partial refund. Cancellations made after this period may be charged in full.

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Postnatal & Package Timeframes

Postnatal support hours must be used within 6 weeks of purchase or from the agreed start date unless otherwise stated.

Any unused hours after this period may no longer be valid and are non-refundable.

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On-call & Birth Support (Birth Package Clients)

On-call availability begins at 38 weeks of pregnancy and continues until 42 weeks, unless birth occurs earlier.

If I am supporting another client during your labour, I will attend as soon as I am able or arrange appropriate backup support where necessary.

 

Scope of Practice

I am a non-medical support professional.

I do not:

• Provide medical advice or diagnosis

• Replace midwives, doctors, or other healthcare professionals

• Make clinical decisions

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I do, however, support informed decision-making and will always encourage you to seek guidance from your midwife or GP when appropriate.

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Travel & Expenses

Travel within Surrey is included unless otherwise stated.

Parking fees and congestion/clean air zone charges (if applicable) may be added to invoices.

For locations outside Surrey, additional travel costs may apply and will be agreed in advance.

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Rescheduling & Emergencies

If I need to reschedule due to illness, attending a birth, or an emergency, I will offer an alternative date or refund where appropriate.

If you need to reschedule, I ask for at least 24–48 hours’ notice where possible.

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Client Responsibility

You are responsible for providing accurate information about your pregnancy, health, and any relevant updates that may affect your care.

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You remain responsible for your own medical decisions at all times.

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WhatsApp & Between-Session Support

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WhatsApp support is included in selected packages.

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Response times may vary depending on working hours, client workload, or active birth attendance. I aim to respond as promptly as possible.

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This is not an emergency service. In urgent situations, please contact your midwife, GP, or emergency services.

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Overnight & Postnatal Support

Overnight support hours are agreed in advance and may vary depending on availability.

All services are provided in your home environment and are adapted to your baby’s needs and your family’s routine.

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Agreement

By booking any service, you confirm that you have read and agreed to these terms.